KARET TRAILERS
TERMS, REFUND & WARRANTY POLICY
## Company Details
Karet Trailers (Pty) Ltd
■ 53 Trevallyn Business Park, 13 Hyskraan Close, Kya Sands
■ +27 861 77 22 22
Orders & Payment
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All trailers are sold factory-direct, so you always get the best possible price.
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We sell from available stock only — no deposits or pre-orders required.
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Sales can be completed online, via email, WhatsApp, or at our factory.
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Payment options include EFT, card, or in-person payment at our office.
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Once payment reflects, we’ll prepare your trailer for collection or delivery.
Delivery & Collection
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Nationwide delivery is available with some regional limitations.
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You’re welcome to arrange your own transport, or we can book one of our trusted carriers.
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Delivery or collection is usually ready within 2 – 3 weeks after payment.
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Karet cannot be held liable for transport delays or damages caused by third-party couriers.
Product Information & Pricing
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Every trailer is built to our current manufacturing specifications.
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We reserve the right to change pricing, specifications, or features without notice.
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Photos are for illustration and may vary slightly from final models.
Refund & Return Policy
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Refunds or returns are only accepted for manufacturing defects covered under warranty.
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All inspections are done at Karet’s factory in Kya Sands.
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Trailers must be returned unused and in original condition.
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Transport costs to and from the factory are the customer’s responsibility.
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Approved refunds are processed via EFT within 7 – 10 working days after inspection.
Warranty Summary
Every new Karet trailer is backed by a 12-month manufacturer warranty from date of purchase.
What’s covered:
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Fabrication or material defects under normal use.
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Components that fail due to defective workmanship.
Inspection:
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All warranty claims are inspected at Karet’s premises.
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Proof of purchase and completed Warranty Agreement are required.
What’s not covered (in summary):
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Normal wear & tear or servicing.
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Misuse, overloading, neglect, or accidents.
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Modifications or non-authorized repairs.
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Loose bolts, wheels, or components due to lack of pre-trip checks.
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Consequential losses or transport costs.
You can view the full warranty document or safety manual anytime at www.karet.co.za.
Customer Responsibilities
To keep your trailer in top condition and your warranty valid:
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Perform pre-trip checks (tyres, coupler, lights, wheel nuts, safety chain, etc.).
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Service bearings and running gear regularly.
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Use genuine Karet parts or approved spares.
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Store trailers under cover or wash regularly if kept outdoors.
Limitation of Liability
Karet Trailers (Pty) Ltd is not liable for any indirect or incidental damages, loss of income, or injury arising from the use or misuse of our trailers.
Customers are responsible for safe loading, licensing, and roadworthiness compliance.
Consumer Protection Act Compliance
Karet Trailers operates in accordance with the Consumer Protection Act 68 of 2008, ensuring transparency, product safety, and fair service.
Access to your Personal Information
You have the right to request a copy of the Personal Information we hold about you. To do this, simply contact us at the numbers/addresses listed on our home page and specify what information you would like. We will take all reasonable steps to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to payment of a legally allowable fee, as laid down in our POPI Act Policy.
You have the right to ask us to update, correct or delete your personal information. We will take all reasonable steps to confirm your identity before making changes to the Personal Information we may hold about you. We would appreciate it if you would take the necessary steps to keep your Personal Information accurate and up-to-date by notifying us of any changes we need to be aware of.
Definition of Personal Information
According to the POPI Act ‘‘Personal Information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The POPI Act, which has more specific examples if you need them, can be found at the following link:
Changes to this notice
Please note that we may amend this notice from time to time. Please check our website periodically to inform yourself of any changes.
How to contact us
If you have any queries about this notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website www.HitchKit.co.za or email us at sales@HitchKit.co.za